Pomme Palais

Coffee is excellent, and the place is cute but gets very hectic in the morning, and pastries are just ok. You can get a cup of coffee and sit in the courtyard for a lovely experience. They also sell some packed cookies and nuts if you are looking for edible souvenirs or just want to grab something for later.

Not the best way to pack cupcakes people! If youre asking customers to pay close to $8.00 for a cupcake, you should invest in some boxes, and teach your staff how to package your items better! The staff was also in their own world, not friendly at all.

Yes, this place is expensive. We spent over $140 on coffees, sandwich and some cookies but this is a patisserie located in a 5 star hotel.6 stars go to the friendly staff here, everyday a service with a smile and they made a real fuss of our children.Coffee was to our European taste, pastries amazing and the sandwiches very fresh.Highly recommended!

Visited during our stay at the Lotte New York Palace and Mark and Debra were fantastic!! The food, service and atmosphere were absolutely perfect! My kids absolutely loved their red velvet cupcakes and their croissants!!

All of our orders came on/in paper plates and cups, but that was ok. The staffs were nice and polite. The place was very clean, and while our visit, I saw one staff coming out from behind the counter to clean out the trash and such. We had a nice afternoon snack here, high quality and tasty. I am glad we discovered another dessert place in the city!

A small cafe that serves good cheese and spinach croissants and tasty eclairs. Make sure to try their iced Mocha it’s good as well.

The food was way to expensive for what you were getting. I got the Macarons, chocolate croissant, and the dark chocolate bar. My Macarons were broken and almost all of them had the same exact taste from one another. Only ones that were good for the red one which I think was strawberry and the yellow one which was lemon. The chocolate croissant did not taste fresh and was still cold after the man warmed it up. The chocolate bar was good but all the fillings in it tasted the exact same.The only good part to the experience was that the men who helped me were really nice. That doesn’t help the terrible tasting food I would not go back.

Love this dessert place and came here for desserts on a Friday. Chocolate mousse and Strawberry mousse were out of this world. Such a treat to the eyes and palette. Went really well with coffee.

Excellent place for a quick well prepared coffee / espresso. Also since the business is located in the palace hotel you can take your items and relax in the classic lounge just adjacent to the shop. Definitely a nice hideaway during a busy work day or unwind during the weekend!

Nice décor- colorful, well lit, cheery. It was packed when we went but the busy atmosphere gave it a vibrant, living feel. The baked goods left something to be desired though-in my opinion, too pricey for taste and quality. Tried the eclairs and chocolate tart and coffee. Maybe the savories are better.

Hands down the best eclairs I have ever had! Spinach croissants are good too. I personally wouldnt pay $12 for natural juice when I can get the same thing for under $7 at Whole Foods.

Used to be one of my favorite coffee places, but they have taken away the seating and put in a jewelry shop in half of the location. Coffee does not taste as good.Located in the lotte New York palace hotel

The service is fantastic. The food is very good especially the iced tea lemonade. The deserts are very tasty and smooth but not too heavy. The savory food is very generous with their meat or almon and very worth trying. A very nice escape from the fast paced manhatton sidewalks.

This place is amazing. We had a egg, bacon and cheese brioche with some cheesecake. One of the best breakfasts we had while we were in NY. Staff is super friendly too. Must go, in you are in the the City

Pomme Palais brings Michel Richards world renowned pastries (back) to New York. This is his return to New York since he came to the States as a pastry chef to work for Gaston Lenotres NYC foray in 1974. The space, designed by Jeffrey Beers, is contemporary and whimsical if a little bit gaudy and corporate. There are a wide selection of breakfast pastries alongside to-go sandwiches, drinks, coffee and - of course - cakes and french sweets of all kinds (eclairs, macarons, etc. etc.). The staff is very kind (and dressed in uniforms that match the space). The prices are on the higher side but its all made up for by the quality of the pastries.Try the eclairs - they are the best.Get there close enough to 5pm and all the pastries are buy 1 get 1 free!FULL DISCLOSURE: I am related to Michel Richard (though in my opinion, that makes me the best possible reviewer since I could tell you right away if the pastries were off - having eaten them all my life).

Personally feels it’s opera cake is more delicious than Lady M’s!

Overpriced breakfast. Spinach artichoke crew was greasy and gross and $12. Macrons were expensive. At least it’s clean & staff is nice.

Love this cute little place situated in the most iconic hotel of the city!

Nice place in the Lotte hotel. Mark is very friendly.

Very friendly staff. The cappuccino was very nice. The chocolate bar is vey crispy and delicious. Would definitely recommend it.

Staff is pretty rude. Probably feels fancy working here? There was a pastry with no sign and I asked what it was and he said haughtily that the sign was there and then looked and it wasnt and then told me what croissant it was. Couldve at least blurted out a minor sorry.Pastries themselves are nothing special. I think Starbucks is better to be honest. Fluffier and fresher. Not worth the money at all.

Counter service in a bright, colorful, and immaculately clean space. Seating consists of one large central common table with ten barstools, plus three two-seater round tables along the wall.

$7+ for a single croissant that looks like it came from Walmart lol.

Cute spot! Wish I came at a time when more pastries and cakes were available tho. Only ordered the eclairs

Good cakes (with 2-for-1 discounts), friendly staff.

Lovely pastry shop in the Lotte hotel. The staff was very friendly. The half dozen macaron box makes good gift as they are wrapped in protective plastic boxes. 15 pretax is pretty pricy tho.

Friendly sweet staff delicious food

The staff not very nice and the hot chocolate tasted like the store bought box brand.

Amazing food, coffee, pastries and desserts!! Very good service as well :)

Friendliest staff in the city. We love you guys! Thanks for making every weekday morning a delight :)

Located in Lotte New York Palace Hotel. There is a lobby in front where you can eat your pastries and drink your coffee.

The staff is incredibly friendly and helpful plus they have delicious coffee.

If you can get the attention of the people behind the counter, you will be pleased with your food and your coffee.

Ive stayed in a lot of hotels and this is BY FAR the best hotel coffee shop Ive been to! Incredible selection of gourmet coffees, great breakfast selections, good selection of other foods and drinks including alcohol and very pleasant staff even when busy. Hands down better than any starbucks and in our lobby. Thanks!!!!!

It was ok. Not the best coffee shop ive been to but not the worst.Walking in and I could have sworn I heard a manager and a eorker make a comment about my friends and I (on whether we will buy anything). In case I misheard I ignored as I still wanted to try.Nothing to write home about. The regular coffee taste as if it has been sitting there. The espresso is not thr best. The milk is burned and not properly steamed for lattes. The cake is a bit bland and the fruit on top is a bit wilted.Honestly for the prices you can get better coffee in several places in manhattan.

The cakes are the best

I had the bacon egg and cheese croissant with hot chocolate and it was amazing!

The leek and parmesan croissant is excellent. Friendly service with a smile as well

Great americano, turkey crepe is fantasticStaff efficient, space is very clean and bright

Bad coffee, mediocre pastries. Not the best. Also very expensive. I would have given less stars because one of the men there was really rude too, but Victoria is so sweet and kind.

Coffee was watered down and tasteless. Machine needs to be recalibrated. Blueberry muffin was dry. Staff was nice though

Extortionate prices - €107 for breakfast for three of us, just pastries, fruit and juice. The almond croissant was €8 and was dry. The juices were €14 each. Absolute rip off. More fool us for not checking the the prices first. I stayed at this hotel eight years ago and we used to regularly pick up a light breakfast here - I don’t remember it being so vastly overpriced then.

Nice breakfast pastries. But slightly expensive though

We used to love this place and have been coming here since 2014. The croissants and pastries tasted superb as if they were flown in directly from Europe. Lately we have seen the quality of the croissants, sandwiches and pastries drop while prices have been marked up significantly and the shop space has been reduced to less than half its original size.For instance the 4inch chocolate cake has been marked up from $20 to $30 and the quality is not the same as before. Will not be visiting again until the owners bring the quality back to what was provided in 2014-2015. Do not recommend a visit for the price and quality.

This bakery is really good! They have some amazing things you have to try! You definitely need to try the croissant out its super delicious!

Hot chocolate was very overpriced and tasted worse than anything you can make at home. Eggs were very bland and were only bearable due to the bacon. Cookies tasted like any fast food places cookie. Only saving grace was that the brownie was delicious.

A sweet delightful place. When I want to treat myself on my way to work, this is where I go. The coffees are delicious, the sweets and savories are the best. The staff remembers me and calls me by name. Ive also run into old friends there unexpectedly!

Lovely coffee and dessert shop. The French influence is everywhere including the taste. Very small but you can sit at the hotel lobby just across. Highly recommended.

False advertising. This place is wack. the inside doesnt even look the same. Im so disappointed.

Great place!! Awesome pastries

We had breakfast here and everything was amazing!! they have amazing pastries and croissants and egg sandwiches. Coffee could have been better.

The pastries are exquisite! Wow factor. Staff very helpful and attentive.

Friendly staff, really overpriced for average pastries and sandwiches. Just find a local joint instead

Good from far but far from good. Cant even make a croissant right. You will get better almond croissant in Pret. I believe this place charges even more that Maison Kayser but quality it delivers will be embarrassing for any French chief.

Chocolate mousse macaron cake was awesome!

The chai tea latte is amazing here cakes looks amazing but havent tried them since they are on the pricier side for this GA boy

Stumbled upon this place while on vacation - what a delicious discovery! My wife and I love the croque monsieur.

Staff was very helpful, knowledgable, and friendly. The pastries were just amazing

Overpriced desserts and underwhelming coffee.

The food and pastries are awesome!! And the staff was very nice!

Always part of our Manhattan day for coffee break and pastries. Their iced tea selection is so good too!

We had an almond croissant and it wasnt tasty at all! The latte is also very ordinary! We wont come back!

Delicious cakes but not the best service.

Just because youve provided perfect pics

Best dessert I have ever eaten

Excellent food and wonderful presentation.

Sandwiches were wrapped in plastic and cost $20.

Great service!Incredible staff!

Amazing service. Knowledgeable staff.

The best eclairs on the planet!

Delish. You pay for it though.

One word: brownies to die for!!!

Amazing pastries!!!

Nice place

Cute place

I liked it because it wasnt too salty.It was really delicious

Clean, tidy, attentive service, and the food tastes good, these are my kind of places.

Good coffee and hot chocolate. Ecler almost like in Bucharest.

The prices are a bit high, but the sweets and bagels are delicious. The taste is not too strong and you can enjoy the quality of the ingredients. It looks beautiful, and just looking at it from the window will whet your appetite. Yes, I passed.

Its not cheap but the breakfast is very good.

Flash!

Exceptional!