Starbucks

What an amazing experience at the Broadway & Bond location! They have such a great staff - here’s someone you should always ask for: Fifi. Fifi is a ball of energy and is always looking for a reason to put a smile on your face. I’ve been going to this location for a few years and have built a relationship with the team here. Everyone is great & friendly! One person in particular, Joel - I’ve known him for years from another Starbucks in Midtown. If you ask for Chris or Justin > they are just as great!!! This photo was taken of Fifi on Halloween when I did my daily visit to the store. They treat me like family here and make an effort to get to know me! I am extremely thankful for their generosity and hope this motivates you to visit and ask for them and commend them for their hard work!!!

The best one Ive been to, with a lot of people, they managed to get a perfect coffee. They also gave you water if you needed it without having to ask for it, and the music was spectacular. Very grateful for the service.

Large location, but seems to be at the wrong place at the wrong time. Theres a Joe and the Juice a block away. A Gregorys right next door, and a bodega 50 ft away that is much better, cheaper, and faster. If you want hot food, it Taha a while, even if the store is empty. The whole experience is meh

The team of employees at this location are so kind and hard working. For a high traffic Starbucks, it’s also always clean and spotless. Only good things to say.My most recent visit was especially touching — to see how generous and nice they were with an individual who really needed food, water and a safe place to sit down.It speaks volumes about a teams character when they’re genuine to everyone who comes into this space. Especially in NYC on a weekend! I hope this location is recognized by the company!

Beautiful affordable place to chill by yourself. Warm atmosphere

I’ve encountered Horrible customer service today 11. 14. 24I asked politely for a hot water. The refused saying “ it’s a new policy. We don’t give hot water away , we can give you cold water. “ when I asked what’s the actual reason.They said that the other day, one of the customers threw away hot water at themWhich makes me think..EVERY COFFE SHOP MAKE DRINKS WITH BASE OF HOT LIQUIDS.If someone wanted to throw away drink at you, they will. It can be hot coffee, hot tea etc.it’s just seems to me that it was a discrimination.And if it’s the truth about the policy. Where is it written ?

The staff member who gave my drink had abit of an attitude

What a service! With a 50% off drinks on Wednesday these days, I understand staffs can be overwhelming. But not this specific place. I am shook by the service they are providing to all customers specially the guy who is giving out the orders. Their enthusiasm and energy can’t match anywherelse! So thank you to all the staffs for their amazing services. They all deserved a raise.

We came in 15 minutes before closing time to order and the toilets werent working. Thats not very nice.

Quite a cozy place to work or study, plenty of plugs and not very crowded. Stuff is very friendly. However, the worst bathroom I’ve ever been to. Smell in the bathroom is so bad you can faint. Also, bathroom has graffiti on walls, doors, mirror and even trash bin, that is not properly cleaned.

Decent products, expensive like every other Starbucks, however this location is always packed. Lots of places to sit, lounge and work. Cool signs, maps and decor.This Starbucks also has the only two public restrooms in like a half mile radius. Bathrooms smell slightly gross, but are well stocked. Kudos for them making the restrooms gender neutral and handicapped accessible!

The Starbucks is pretty clean with plenty of room.The Starbucks location in New York City that I frequent has become a comforting oasis amidst the hustle and bustle of this vibrant metropolis. Situated in the heart of Manhattan, this Starbucks manages to capture the essence of the city while offering a refuge for both locals and tourists.The atmosphere is quintessentially New York. Its interior combines modern design elements with nods to the citys history, creating a unique ambiance. Whether youre seeking a cozy corner to work in or a communal table for socializing, this location accommodates diverse needs. The floor-to-ceiling windows provide a glimpse of the citys energy, making it an ideal spot for people-watching.What truly sets this Starbucks apart is its exceptional staff. The baristas are not only skilled at crafting a perfect cup of coffee but also excel in customer service. They remember regulars names and orders, fostering a sense of community that is rare in a city known for its anonymity.In terms of offerings, this Starbucks is well-stocked and has a reputation for consistency. From their classic brews to seasonal specialties, the quality remains top-notch.The only drawback is the inevitable crowds, especially during peak hours. However, the quick and efficient service helps mitigate this issue.In conclusion, the Starbucks location in New York City I frequent offers a quintessentially New York experience. Its blend of atmosphere, dedicated staff, and quality offerings make it a standout choice in a city filled with coffee options. Its a slice of comfort in the bustling heart of Manhattan.

Store says across multiple platforms opens at 6 am. Was there at 7 am and the doors were locked with workers inside trying to ignore us.

Although good seating available, the restrooms were closed for unknown time. Surprisingly not very busy during lunch hours. Close to Soho shopping, among many other coffee shops in area.

Good

First time a Starbucks latte macchiato tastes really bad, the coffee itself tastes terrible

When ever I go to a place I always look for good customers service & good food . Right ?! Wrong I give great reviews to places I go and always expect the highest expectations , understanding some days arent the best but this server was honestly the rudest server and super impatient with me being rush time I understand its tough but I expect more from you Starbucks

Poor service and very rude staff. Today, 50 minutes after closing, the bathrooms were closed for no reason. When I went to ask they told me they would reopen them only after 20 minutes... clearly a lie!!! In the end they kicked us out of the club in such a rude way and with very aggressive communication methods full of insults!!! I definitely wont set foot in Starbucks again... congratulations to the manager he should be fired!!!!

You should sit and really watch how these people operate here, so when you order something, they ask for a name, then when the order comes, they normally call the names of the order!!! I noticed that when the fair skinned person orders, they take their name(big smiles).....call their names also when the order is ready.... but if their own black people or brown people walk in, they do not take their name or call it...they just rest it on the shelves, now i dont know if this is a norm or just happened while i sat there.....if u asked me......Starbucks becoming a union was a bit ambiguous, lazy worker attitude, cashier not friendly to customers, looks upset.....to top that off.....Starbucks corporate still begging like stray dogs for tips......pay your workers and stop this begging mentality!!! When I work....I do not beg the customer for a tip!!! You know why.....its not ethical, thats why!!! You are union now.....this begging option needs to stop!!!!!! Also, Equality starts with treating your own people EQUAL!!! And then also others, therefore....everyone....So training is very important!!!! I love sitting and being observant!!!! You see a lot!!! You learn a lot!!!

First good Starbucks in NYC.Delroy was really professional, nice and fast!Will definitely be back.

Nice Starbucks pleasant team. As always in Starbucks some place occupied by homeless’s but not so much. Still have places

I asked for light ice with a vanilla sweet cream cold brew. The worker told me that because I asked for lite ice they would not be filling my cup all the way, and pointed to one of three black lines on the side of the cup, citing new corporate policy.In every other location Ive been to Ive never had a problem or heard of this, so I wrote to the contact us/customer feedback asking them about this policy. Well surprise, there is no policy. While unfortunately I believe there was a language barrier with Kasapogo A., they clarified no changes to their ice policy.So what was the point of lying and not wanting to fill the cup all the way? Less work for you? Some bonus at the end of the quarter? I wish you would have actually been wearing a name tag with a name clearly written on it and not faded and wiped off; early 30s short white female wearing a black beanie on a 70 degree day.

This is the only Starbucks close to me that is open at 6 am, so I sometimes grab a coffee here on my way to work. You cant imagine how many times I pre-ordered coffee in the app and when I came to the store, they were closed! Im usually here at 6:50 and theyre closed!!! Even though the schedule says they open at 6 am. And already paid for my coffee. Such disrespect to the customers!

Very hostile staff that closes early and shuts down half the services an hour early. They actively throw out all the food a hour before closing with customers in line. They lie about not having things to avoid making it. And act as hostile as possible in the last hour to try and make customers uncomfortable and pressured to leave.

There are so slow, I was 1/2 hour just waiting for my order

We were there on our trip on 9/30 .

The workers are nice and I am sure they probably followed what they were told is ICED TEA...not ice tea. I paid 5 dollars for cloudy brown water.It was so bad Starbucks would be better off serving instant or better.....OFFER HOT TEA AND A GLASS OF ICE since Starbucks prides itself on freshness.

Coffee quality was great. Service with a smile.

Terrible caramel ribbon crunch, and the woman working behind the desk was very abrasive - I understand that its near closing, but if youre forgetting parts of orders, messing up basic instructions like no whip cream, and then have the audacity to get angry after I ask for a water, you wont catch me there again. Seriously, if the time constraint is an issue just say youre done for the day. Ive worked at target, I get how tired you are after dealing with customers, but that was an abysmal experience.

Wouldn’t come to this location, wish I was making this up — staff announced they’re going to close 15 minutes early then sent multiple customers away 25 minutes before close. Hostile & passive service. Refused to make frozen drinks passed 7:10pm. Wasteful — made 10 ice waters 30 minutes to close then threw them all away.

Came in here asking for water and the waiters were rude lol. Not just to me but towards those asking for a sleeve. Super hostile environment and would not recommend the staff here.

I liked to go there daily and started for hours working on my books and someone getting a coffee or chocolate but After you visit this location and staff gets to know you and kinda get tired of seeing you there not spending money they turn the air conditioning all the way down. Happened to me three times this week, filled the complaint and still waiting for a response,

I would give zero if the system allows me to do so. The female barista who offers me cold brew around 11:00 is extremely impolite and unprofessional. I ordered a grande cold brew with no ice and she offered me an iced one. After I asked her to redo it, she sent me a grande size with 1/3 unfilled though I told her that she would add some tape water to make it full. It seemed that she ignored my words on purpose and rudely said that that is the standard volume for grande cold brew, which is obviously ridiculous. I hope that the manager of this particular store would have professional training for the staffs and let them know how to treat each customers politely instead of showing some weird attitudes! This store usually is good and I ordered coffee here each day and now I am super disappointed with it.

Giving this location a one star rating is too gracious of an evaluation. I went into this location today because I ended up there for my after workout snack; usually I would be at battery park. Regardless, I bought a grande iced, shaken espresso, 2 “Kind” bars and an “Orange defense” for which I asked to be given a cup of ice. The person who identified as a “female” responded that the Starbucks policy is to not give out cups of ice as they are low on the supplies. I then called the customer support and they informed me that depending on the location, the immediate store managers can make determinations as to what supplies can be limited to customers. Here is the bottom line, in this economy, customers who are spending upwards of $30 a day at your store, aren’t the ones you should alienate. I shall find a local coffee shop, and move from an abhorrent mess that Starbucks has turned into post pandemic.

Yeah, so I totally get wanting to go home early, but if you close at 9 (according to Starbucks) dont lie to your customers and say youre closing at 8:30. It was 8:28, we had been waiting in line for 5 minutes, and some dude comes out yelling at us saying we have to leave because theyre closed. No you werent closed, you were just lazy and wanted to leave work early.

I walked almost fifteen minutes to buy a Frappuccino to be told they are no longer making Frappuccinos because it was 8:30!!! The store closes at 9 not 8:30. I would understand it more if it was 5/10 mins before closing but half an hour before?? They should be selling anything. Although Im not surprised reading the bad reviews of this location, is there no one to take care of the staff or is the manager also lazy to do the job?

They have some seating and the line moves fast.

This is the worst Starbucks in NY !!! LAZY AND RUDE CREW!!! especially few guys and one of them when I asked if my latte is on the table to take said - check the name on the cup !!! And I have to almost shout excuse me - the third time -Because the guy was ignoring me!!!!! Unbelievable !!! Who hired this fantastic crew here!!???? Congrats on great choice!!!! Extremely rude and unprofessional service !!! Too lazy to say the name loud whos coffee they have ready !!! Why they ask for name at the cash register ??? Whats the purpose ?? My question is - did they all get the proper training !??? They dont seem to enjoy the work they have !!! Hope the will get retrained at this location !! It is a shame Starbucks hire lately very unprofessional individuals !!!

Nice enough team but very slow and unfocused. Had a drink remade and it still wasn’t right. That team spends a lot of time talking and joking during a rush so they seem distracted.

If I could give this location 0 stars I would. The place was filled with dirty tables & chairs. When I sat down I realized the table had been covered with some sort of charcoal residue as it got allover my bag (which caused stains), clothes, hands and items I had purchased to drink. I proceeded to go to the restroom to try and get a paper towel and soap to salvage the stains on my bag but had no success. No soap in the dispenser. But heres the best part; next to the toilet along with used toilet paper and urine everywhere, there was a used tampon soaked with blood and clots on the floor! Brought these concerns to the manager and she replied irritated, weve been busy. Ill have someone clean it. Is this location under staffed or are they not capable of upkeep? Disgusting.

For a quality cup of coffee or tea on the go, Starbucks is the place to be. Small bites and sweets are good quality too. The staff is always hard at work and they keep the place clean. Imagine a world without Starbucks and think about where you would go to get something warm to drink when it rains it snows.

Fast service. Drive thru which is a bonus if youre in a rush, or lazy because its a hot day and you dont like getting out of the air conditioning even for a moment to park your car. Got the new cold foam cold brew coffee which is awesome. Cant give five because Im still ashamed I drop five dollars on a coffee like its nothing.

Yesterday I went to Brodway starbucks. I asked for the toilet password, ordering a drink of course. I explained them that I am pregnant and it was an emergency.They explained me that the toilet was out of order and the only one available was the employee’s toilet which I wasn’t allowed to use. I didn’t expected this reaction, this lack of comprehension and humanity and I am really disappointed. Don’t expect me to go back to any of your shops again.

First Starbucks in a while where all the workers were super polite and attentive. Can I say I love this Starbucks!!! Workers were truly amazing and I completely know and understand that isn’t easy having experience working in retail.

This Starbucks is nice and big, moves quickly and is my favorite place to post up before that early morning meeting around Great Jones.

They were blasting bad pop punk on the speakers full volume. As if anyone but one of the employees actually wanted it. When we asked them to turn it down they did for 5 minutes and instantly turned it back up.

They do not have the correct number of people working the registers vs making the coffees. it was 2-2 when i went, which made everyone crowd around the counter and increased wait time for their beverages. The store itself is medium sized, with most people there the type to hog the seats for the entire day. i would try a different starbucks.

The hot chocolate was just hot milk and a worker tried to kick me out for holding my blunt of weed.

Was visiting nyc over the weekend, the coffee was good but the restroom was WAY TO NASTY POOP ALL OVER THE WALL AND THE TOILET like someone exploted in the bathroom . my question is what if an inspector walk in and wants to used the bathroom can they shut the place down? very very disappointed !!

Did not give me my food. Waited for 40 minutes, despite bringing it to their attention multiple times.

You order a Blueberry scone and you get a Blueberry muffin, twice the same mistake

Went and worked for an hour. Not too crowded, had a decent smoothie that might even have had some fruit in it. Nice table for working on. Wifi works really well, actually.

Good service. Good people. The store manager, Brian took good care of me 👍🏻👍🏻

Are you even trying to run a business? Your level of incompetence is shocking.

Starbucks is getting worse. They seem to be doing everything to discourage Clients. Poor service, expensive, uncomfortable seating and loud music. You have lost my custom.

Had a small black tea for 3$ really??Music was loud and definitely wrong choice for this kind of environment, and time of the day, explicit lyrics made parents with young children leave the place quickly.....

Had a rude staff member who couldnt handle the stress of the food rush I walked into. She was so rude that this Starbucks just isnt as good as it used to be.

Good place to sit and have coffee but nothing special

In and out quick

I like starbucks coffee but one thing that turns me off about this location is the garbage outside on the sidewalk at times and there windows need major cleaning they are always so flithy.

Bad service. Toilet closed for a long time. Denied request for a glass of water.

Finally somewhere that did a decent tea, with vegan milk. Now the wife is happy! I had a yummy ice coffee.

Is okay friendly staff

Staff is great. Its a pleasure to see them every morning and they start off the day with a smile.

Rude employees

What can I say to Starbucks they have all those things at us crazy humans go crazy for

Just needed to use the restroom and theres only ONE unisex bathroom for such a packed location. Waited 30 minutes. Horrible.

Very rude personnel

Very Courteous workers always having my Cup of Joe ready THATS WHATS UP LOVE IT

My best experience ever at a Starbucks. Chris and Jay were the absolute kindest of people, and brought such a positive feeling to the day. Highly recommend and thank you.

The whole place is nice. Friendly people and 100% quality

One of the fastest statbucks i went to. Their Chai is really good. i like that their almond milk isnt too sweet

Everything is always really clean and the service is friendly and quick, drinks are always great.

Its exactly like every other Starbucks, decent coffee, check out their single orgins if you have the chance.

Very good Starbucks with friendly staff and a tightly managed system to handle the almost unbelievable throughput this location experiences

It’s usually very busy but the staff works really hard and everyone is nice

One restroom for hundreds of customers. One restroom for employees. Thats really poor customer service. Had to wait 30 minutes to get in the restroom. No one was able to use the employee restroom.

The main dealer for my caffeine addiction. Their seasonal snowman cookie is my guilty pleasure.

This location is great there happy to helpThe crew is great

Good coffee and pastries, customer service is great . Kind , and sweet .

Worst Starbucks experience ever!! Extremely unkept, old uncomfortable furniture, broken toilet. Never coming here again.

I just entered the Starbucks on Broadway and bond and it was just the best experience. The staff was warm and so engaged with their customers. I was immediately spoken to and asked if I needed more time. They spoke with so much fun and laughter while being so professional. They really made it worth stopping in. Great staff. We need more people like them.

Has good seating capacity and wifi, but the staff werent friendly at all.

Although very busy location, several of the batista learned my order and name as I walk up to the counter and have my order ready.

Their bathroom is closed but they will send you to Wendy’s which is also closed. Horrible people. People wonder why this city smells like piss. It’s because of establishments like this.

Its an ordinary Starbucks, coffee was not hot enough also.

Regular starbucks fare. The bathroom is beyond disgusting...dont even bother. Better to piss in the street, cleaner.

Great location. Swift service. Polite staff. Relaxing and spacious.

Always very busy due to NYU. Everyone is always getting more than one drink. Service and drinks are normal for Starbucks.

A regular Starbucks. Nothing stuck out as good nor bad. I got my coffee quickly and it was fine.

Nice calm area. Theres a lot of people and a huge wait for the toilet so watch out!

Beautiful shop with toilet 🚽 code 12340.

This coffee shop was very busy.But, one employee, he was rude.A list of coffee was good.

Great Starbucks great service has a bathroom air conditioners a bit cold but its been a hot summer so its a good spot to escape the heat although summer is pretty much over all no spot on.

Definitely one of the better Starbucks in the area. Good seating space.

Im a Starbucks kinda guy and I think everyone has their own favorite one.

Nice seating, but they got my mobile order very wrong. Just read it?

Good products, but use the restroom at your own risk

Good service typical you expect from Starbucks. free WiFi

You cant go wrong. It Starbucks they have free WiFi

You ask for venti and they make grande. Wait time is terrible with no customers in store.

Only certain baristas make GREAT drinks.My drink is literally milk today. Thanks…

I wasnt able to use restroom. A man who was charging his phone blocked it for one hour.

The most disgusting restroom in New York City and when I asked them about the bathroom they replied with rude comments instead of concern

I always go to a Starbucks near me. On Sat 4/15, I bought a coffee, which was pure water. Then, to add insult to injury, the manager I assumed, kept yelling this store is closing, and they shut the lights while we (me and 6 others) were in the store. This was horrible its no way to treat customers, especially after spending 25.00. Perhaps you need to close the doors at 5:45 so that your customers dont have to be rushed to the point of throwing out their food because they are being forced to leave the store.Concerned Customer sc

Decent coffee. Free wifi. Not bad place.

Five Stars. Very business location but you do want the New York City experience right??!!!???!! 💕

Its a Starbucks but has one of the nicer Starbucks interiors Ive seen.

Hostile staff. Casher mumbling and passive aggressive when I could not hear him over music.

Dirty tables, not great seating.

Jay P.Pulling hard and strong after working like a dog all day.He’s the man.

Rude staff, ignores customers, 15 minutes for a drink in a store with 4 customers

Started coming here a month ago, morning shift employees now consider me a regular! I really appreciate the friendliness.

This Starbucks located at 655 Broadway at Bond is a very pleasant tranquil place to stop for coffee. Unlike other Starbucks locations in New York City, overcrowded, noisy, waiting for a table and sharing a table.Clean and in NYU Territory, this location offers a nice and peaceful high tea experience.One never seem to have to wait for a table to open up, and the bathroom only have a half a dozen waiting instead of the dozen plus waiting.

My favorite location. So quick and great customer service.

Very friendly and competent staff

Overpriced ( esp. for non dairy milk... ) Asked for Coffee light-light... Had to go back for more milk 2X... For the prices... & Co. Profits doing fine, WHY SO MUCH OF AN ISSUE TO GET A DECENT AMOUNT OF MILK, --ESP. WHEN IT COSTS MORE FOR NON DAIRY MILK!

Ugh!!! I’m so disappointed! I waited so long for my drinks I am so upset right now. What the heck! This is horrible. Ruined my whole day for gods sakes! 0/10!!!! I do not recommend, stay away!

Nitro tap works for half the week. Worth the wait.

This is a normal Starbucks. If you like Starbucks, youll be happy here.

They charged extra for tip even though we didn’t add tips. The tips were the amount more than the drink we ordered😂 and then we were told we wouldn’t get a refund and when we asked for a muffin for half the price of the tip the employee were being rude and giving us looks😂😂definitely don’t recommend coming here.

Just another Starbucks. Theres a bathroom, its open late, and eventually youll get your coffee.

Love how there’s 5 people doing nothing behind the counter and one guy barely assisted me when I asked for help. Cherry on top, my order was wrong

This store has nice staff

One of my favorite starbucks in the city. Aj is amazing and always makes sure to finesse my drink. Her energy is always on point. I really appreciate her and her team. Thanks Starbucks☺️

Only one register open. Long lines. Took long time to receive a drink.

Super fast service and the barista looked like they knew what they were doing while smiling, dancing and having fun. It made this whole experience even more nice!

Theres not many Starbucks that let you charge your devices and sit for a while. This is one of them. It was a good crowd of late drinking individuals on a beautiful afternoon

I went in at 7.50pm and they said they were already closed

Get an additional bathroom. Been standing on line for like 15mins jesus

Coffee. It’s brown, tastes like coffee flavored ice cream, and has to be piping hot! That’s what I always say! This place (Starbucks LLC) can deliver on my three requirements. It’s browner than brown, tastes how you’d think coffee might taste, and is piping hot! Let’s not talk about Frappuccinos though or I’m gonna blow a fuse! My buddy sahib loves them, but what else would you expect from a guy from San Francisco LMAO!

Can’t believe they close the restroom almost an hr earlyAnd made it seem as if I was outta place for asking and being suprisedWow once again skin brown - treated like a clownI ordered a frap- left it on the counter. I definitely made the purchase with the possibility of using the restroom

The place is good, fast and offer restroom to customer. The only thing that I think can be done better is that there are people that don’t buy stuff (homeless) sitting at the seating area sometimes.

Dirty. Dirty. Dirty. The only bathroom was disgusting (it looks like it has not been cleaned in a while) and the rest of the place is quite dirty. The tables have multiple cups left on the table, the floor has papers/litter accumulated and the rest of the place lacks general cleaning. It is not a « busy rush hours » dirty but a « nobody looks after the place » kind of dirty.

I ordered a Mocha cookie crumble with extra whipped cream and it was awesomeness!

The Cashier extremely rude. Bad service. Never come again

Its your tipical Starbucks. Sometimes has a long line.

They say on the website and the door and Google it is open until 630. It is not open until 630 multiples Times i have come after 4 and it is closed. Change your times to be accurate.

Would give 0 stars if possible. The mid morning weekday staff has the worst customer service!! They forgot to give me a butter knife for my bagel with butter so I went to get one. Almost all of the staff ignored me as I asked for help. I yelled “excuse me” 4 times and still got ignored. The person that finally didn’t ignore me walked away after I politely asked. I tried to get the persons 1st names that mistreated me because their name tags were either empty or smeared. I spoke to a manager to report them only to receive another customers receipt. As I contacted customer service one of the staff members were ridiculing me and laughing. For the sake of your blood pressure go somewhere else! Starbucks had to reward $10 because of this traumatic ordeal.

I mobile ordered 30 minutes ago and it still isn’t ready

Love this place, good coffee and very good hot chocolate. Going here each morning during business trip!

The coffee and sandwiches excellent, but the bathroom too dirty

Always get a good ole pike place.

Great staff pretty quick service.

All is well inside, but it is rare this location opens on time.

How can i stop drinking Starbucks when its so good to me in the mornings

Everything was great frappuccino s customer service and one of the quickest and pretty big Starbucks Ive been at lately

Excellent Service Friendly they know me bu name and my order is ready before I place my order and I dont use the app 🙂🤳🏿 😀oh yeah 😁

The line wasnt overly long at 1:45pm on a Friday. I actually found somewhere to sit and charge in peace! 😄

Theyre very nice but they dont know the recipes. Ive gone three times to get a venti iced brown sugar oatmilk shaken espresso. I worked at Starbucks for six years. The first two times they forgot the syrup and today it looks like a glass of milk in color. The drink is supposed to have four shots of espresso. Go to the one on Astor Place they know what theyre doing over there.

Like always. Tastes good but expensive

Starbucks sometimes is too slow. I understand long lines but I wish there was less chaos if you order and then are waiting for your drink...its unclear when youre drink will be called which produces anxiety. It would be helpful to see a board with everyonea drinks being currently made. The order of your order....

Great products just too crowded.

Warm. One communal table with chairs too high for the table unless you are 5 or shorter. Restrooms closes 1 hr earlier than closing time.

Most discuting bathroom Ive ever had the need to step in

Always closedHow is it closed in the middle of the day everyday at 4:30 🤡

I love it. Staff is friendly and make my frappuccino just the way I like it. Its relaxing to be in there and they put nice music. Totally going back ❤

According to Google, this Starbucks was meant to close at 4:30 pm today. It’s 3:55 and I was just turned away at the door. This seems unacceptable and I’m disappointed they did not honor the times as listed publicly that they’d be open.

Good service and the servers super nice. Bathroom should be cleaner though.

Polite helpful staff. Nice big layout. Crazy long line for the washroom at 5PM on a random Sunday.

Homeless, cockroaches (yes, even when its ~15 freezing out there)

I am not sure why Starbucks on Broadway won’t hire a whole new staff . I stood there waiting while seven other customers got their breakfast before I did . I told the young woman “ Mel’s” who took my order I’ve been waiting . Mel’s honesty didn’t seem to care probably more frustrated and overwhelmed responsed I’m making it now . I will never go in that Starbucks again .

I always come here before a writing gig I have to do in the neighborhood at 10 every Tuesday night. Even though its late, theyre always so nice to me and get my order right.

Nice and cozy place, but are always crowded.

Worst costumer service ever, dirty and unfriendly

Super efficient and well managed

The baristas here are extremely rude.

In aventura mall is good place to take a coffee

Its Starbucks and they have egg nog lattes. So that is good. The service here needs some help. Cashiers barely look at you, baristas are not friendly. So coffee is good, service needs work

Very good service . Nice guys

Coffee in the morning has been consistently bad and watered down.

Good starbucks a usual. They could have more seats and not only one restroom.

Big location, got the nitro cold brew here

Good location, plenty of seating.

Had the Cupcake creme and Ultimate Caramel frapp recntly. I really like the almond 🥐 there

Not a bad store keep a eye on your bagsLots of get high in bathroom

This location isn’t doing the Starbucks brand any favors. The bathroom was abysmal, and with the bathroom code written on a piece of paper taped to the door it was clear they had given up any hope of keeping it clean. At 9:30pm a staff came around and said “we’re closed”, and within 30 seconds the lights were turned off, leaving patrons to pack up their stuff in the dark. Not friendly, not clean, and not trying to be.

Great place to hangout with my daughter she loves the refreshments they have ther aside the coffee

Like any other Starbucks Ive been too but interior seems to have been updated which is a bit nicer then most.

I go here every day before work to get my drink and yesterday I went there as usual and I get in to the line like everyone else. I stood there from a little while and no one came to take my order (I guess cleaning comes before customers in this place) and then a guy called “kajun” came up and asked me what I want and I said double espresso please. He started gesturing and giving me bad attitude as if my order was an insult for him. I asked him what’s wrong and he said put your card in there !!! Oh really. I asked him the question again, no response and I told him that he doesn’t know how to make it he can ask for help but can’t blame me ?! He said no one is worried about you. I don’t think this guy deserves to be in that place and I told him that he should watch his mouth if he wants to stay there. The manger came to me and offered me a refund and he told me that he is going to talk to him. I give 3 stars because the store as a whole is fine but that person means mines 2 stars till he leaves and I’ll update. Thanks for reading.

Very spacious. Friendly baristas... bathroom could use some work though.

Cool Staff. Always packed with Tourists and NYU people. The line gets long, but the staff there meets the challenge. The outlets are in the front on the south wall (for you computer folk).

Cosy little spot for some good coffee. Well kept.

I’ve been coming here to this location a couple of times already and every time is something but today was the worst... I places an order on my app when I picked my coffee the cup was damaged, I let it go and didn’t say anything but when I got my wrap and took the first bite the eggs were still frozen, I went to take my wrap have it warmed up, the guys over did it and the thing came out hard and overdone from the microwave... bad experience! Service and experience should be much better for the price we pay for this coffee smh!

Once rated top 20 of 300 plus stores in Manhattan

Good amount of seating but the barista would yell at you if you didn’t pick up your drink lol

Similar experience and services wherever you visit them.

I say Starbucks is meh... but its not bad if you want to sit down for your coffee

The Baristas are AWESOME and they treat the Patrons with hella Courtesy👊👍💯

Good service. Great atmosphere.

Normal Starbuck. I like their fast servce

This place its the worst sturbuck in Manhattan. workers dont care about costumers. they lazy and not friendly. that location (b)sucks

Excelent services, good coffee.

Staff was polite and friendly and both the vanilla bean frapp and my flat white came out perfect. Best Starbucks in the area and Carlito at register was super cute :)

Great environment and seats for dining

Store is very dirty especially the bathroom

Nice place to stay and sip your coffee

Coffee good single bathroom bad

Great team