Starbucks

The store is a mess, employees are beyond rude, they always seems to be busy with their personal conversations. They also will make your order wrong if you order through any of the food apps then cancel because you complained. Do not recommend this location.

I recently visited Mr. Marcus and his team for the first time and ordered a chocolate cream cold brew. From the moment I walked in, the team made me feel like a valued customer, with Mr. Marcus assuring me that if I didnt like my drink, they would be happy to make something else for me. This level of customer service was incredibly welcoming and refreshing.When I mentioned that I didnt quite like the drink, Mr. Marcus suggested adding a little more vanilla. Even though I still wasnt satisfied, he remained patient and accommodating. I then asked for some heavy cream, and that addition took the drink to the next level.Overall, my experience with Mr. Marcus and his team was exceptional. Their willingness to ensure I enjoyed my drink made me feel truly appreciated as a customer. I highly recommend their service for anyone looking for a personalized and enjoyable coffee experience.

My second time visiting this Starbucks. The employees are always friendly, they make the best drinks, and very helpful they’ll answer any question in a nice manner. They’re overall very helpful individuals.

Marcus is the man. Very nice guy and friendly. Orders come out fast. Great quality. Great spot.

Takes too long to receive drinks, the store wasn’t busy. The baristas were chatting for a couple of minutes while forgetting the drinks.Nice ambience though

This message is for Corporate and the manager at this location. I had the pleasure and the honor of being assisted by Mr. Marcus and his team during the shift hours between 5 and 6 PM February 20, 2023.His knowledge it was impressively extensive. The teams knowledge of how many calories that were in each pastry, blew my mind.The employees during this shift on that day, need either a raise or a promotion. Me being a cancer survivor and just finishing chemo, it was nice to see that humanitarians still exist.Excellent job Starbucks and employees at this location, on that date and time.Much success and best regards,Anubis H Abaddon

Reminds me of the Starbucks in Toronto.The very urbanesque vibes.Starbucks in Harlem needs fulltime NYPD or security at the minimum.The one across from Whole Foods Market actually requires an ARMY with M4 rifles.The no dining policy is great at this location, as it eliminates the garbage in the neighborhood from congregating.Ive been a loyal Starbucks fan since 1990.

Clean store and always makes drinks/food correctly, but staff can be super rude and super slow

Marcus was the kindest barista ever. Loved his vibe.

Worker in the hat at the end of the counter took my order of a simple large black hot coffee then walked away. So he assumed the two other workers who were busy making specialty drinks that where ordered would make it. And so did I, as I walked to the end of the counter to wait. No drink came. After almost ten minutes I asked about my coffee. They had no idea I ordered. As the person in the hat did not relay the information. If your in a rush, skip this location.

Food and drink follow the Starbucks expectation. But the friendliness of the staff set this corporate store apart. I was greeted and talked to by every staff person i interacted with (4!) and they made me feel welcome and warm.

Each barista is different but the one at this location on Saturday mornings is the best one. The best shaken oatmeal expresso so far. Great job guys.

Every time I come here the female employees are engaged in personal conversations with one another and dancing and laughing while customers wait. No sense of professionalism or urgency. The music is blasting like its a house party and even the managers are bopping and wheezing. Its ridiculous as a place of business. Had to leave with no coffee as it was obvious no one wanted to serve me.

Unfortunately, the female employees at this store get irritated and frustrated very quickly. If you order via mobile order its fine because you dont really interact, but if you ask the ladies a question or for some clarification they get extremely defensive with a lot of attitude and then get dismissive with the customer. Its a bit much to have to deal with all of that at a Starbucks. The only good communication there is when anyone walks in they all greet the person out loud. Im sure they are nice people, if someone just lets them know that its ok for a customer to ask for clarification or a question, and that they should not get defensive and take it personally. Ive seen it happen over and over to others too. But if you go down the street to the Starbucks on 118th and Frederick Douglass, they are all so nice and their communication is on point! Matter of fact Ive now started seeing many customers from this store at the 118th store and they share the same concern. I doubt anything will change at the store because their sales are high due to them being right besdie the subway station. So its convenient for people to order, and most orders do seem to be mobile ones.

Staff was unfortunately very rude and insensitive. I ordered a decaf latte for someone who needs to be careful about caffeine consumption. When I picked up the drink, I asked the barista just to confirm that the drink was made decaf. She very curtly responded I have no idea how long that drink has been sitting out or if I made it. If it says decaf, then it was made decaf, we follow the instructions on the cup. (As if they never make a mistake!) Then I said okay, sorry, I was just checking because its for someone who needs to be careful about caffeine to which the barista rudely replied if she had a problem with caffeine then she shouldnt be ordering Starbucks, because Ill tell you that even in decaf there is some caffeine. So, okay, I guess another reason not to order Starbucks! Just because someone has a heart condition or is pregnant or whatever reason trying to limit caffeine does not warrant that kind of rude treatment.

Will never go here again. The customer service is garbage and you never know if it’s open - regardless of what times google or the app says. It’s supposed to be open 545am - I came at 610 in a rush to work, the only open shop nearby. Two workers inside and the door is locked. They just kept shaking their heads. I’m pointing at the sign that says they should be open. She eventually comes to the door and says “we won’t be open today - no one came in to work” ……Maam what?! There’s you and your colleague right there? Also y’all won’t be open at all? She goes on to blame me for not understanding that even though the app says they’re open and they didn’t update the hours on the site, app, OR google “the app is not taking orders. Did you order from the app?” In this “gotcha!” tone. Unbelievable. This is a huge corporation not some mom-‘n-pop shop… what the heck?!

This is my all time favorite Starbucks to go to nearby where I live. I come here often and the baristas are all super super nice and friendly and talkative. They know me by name and as long as your respectful to them their nice and friendly and respectful to you.

Solid Starbucks store.

This is how they treat their deliveries. Throw the manger and the whole staff away

The new female workers are horrible and have a an attitude every time I go . The drink aren’t made the same way they use to be.

The worst wait time here. Im also pregnant I asked to use the restroom and they said no. If I could give this starbucks zero stars I would! The wait is long and the workers are rude!!! Save yourself the trouble and walk to another starbucks!!

Horrible waiting time. I was waiting for almost an hour for my mobile order to be ready. Half of the order I received on time but it was missing one item. When I asked two of the customer services about my missing item they both stated that I have to wait. After that moment they was ignoring me. I received the last item almost 25 minutes later.Besides the waiting time. What I noticed today was that it was very poor customer services.

Great Starbucks at 125th Harlem. Management is amazing. I came here twice and now 3rd time. The manager remembers my order each time. Only issue is that there is no restroom there for customers?

Marcus and thomas gave me outstanding customer service made my drink to perfection

Please implement a new mobile pickup strategy. There is no reason why I have to go to the register for pickup. It defeats the purpose for those who are in a rush.

The kind lady who was working on front cash this morning was so nice and had great customer service!!! I didn’t catch her name but give her a raise!

The service at this location is generally friendly and efficient, but the pastries had flies sitting and flying all over them 🤢🤮

This place is nice. This is my first time being here, and I was happy they had a place that could work at while I am in the area.

Well located with A/C in such a messy area of NYC, but it has too few pieces of furniture for such a big space. Same coffee quality.

Always takes a long time even if you order aheadbut the staff is really nice and it’s always clean inside

Fabulous Staff. Hardworking and manages to staff warm and welcoming despite being wildly understaffed during the peak AM rush. Heart felt thanks from this teacher in need of AM caffeine!

This Starbucks is near the 125th Street Station. Its conveniently located and has a nice interior.

Ever since the Dunkin Donuts that was combined with the Popeyes closed down I have been coming to this location before I start my day. I bet they have been busier since the closure.I always order ahead online though, I know what it’s like to work at a Starbucks. The establishment is fine imo. I appreciate the service very much. When I come in though I hardly see a line.My drinks are very consistent as well.

Terrible service, rude staff. Coffee is overrated .

Coffee and service were all very good but beware that theres no bathroom...

I bought coffee from this Starbucks 3 times in a week, and it always tasted so bad. It tasted better in other starbucks.

The Strawberry Acai for me is the BEST. I DONT DRINK NO KIND OF COFFEE. I GET THE LARGE ACAI WITH LEMONADE AND WITHOUT. IT SO GOOD WITH Strawberries in it.

I order a beverage and had an estimated pick up of 4pm. Upon arrival, the place was empty and only staffs were onsite. 20 minutes passed before I asked the staff for my order and was if I annoyed her with just inquiring. I was disgusted with the unprofessional behavior the staff displayed. I won’t be spend a dime on this location anymore. I even named it the “Hood finest Starbuck” location. The staff are inappropriate and won’t attend to the customers.

Been here a few times, its an okay Starbucks.But they turn off their ovens early which sucks if you walk over 30min before closing.

Nice and clean but super slow!!! Nice more helps at this store unfortunately!!

Extremely rude. Will never be back here again, definitely would of walked out if I didn’t already pay for my coffee. I was even told to “NOT” look/ask if they have a restroom. Unfortunately I couldn’t get the workers name who Said that because she went to the back after to wait for me to leave.

Extremely rude people working there .The two workers one was sitting on floor on her phone and the barista serving my friend and I didn’t even acknowledge us we even greeted and thanked him until we left didn’t even open his mouth .

Said they were closed and were rude to me on Friday at 7:45 pm today when they were supposed to close at 8.

I have missed a Starbucks employee who cleaned the tables brightly for a long time. Whoever he is. It was also very appreciated that he gently warned someone who was sleeping at the table and told him that he should go home to sleep..

Be advised!!! This location has no plugs for laptops or smart devices. Do not waste your time. Is this Starbucks or nah?!

It was my birthday, and I realized that the drink that I ordered wasn’t the one that I wanted. I checked-in with Thomas who was making drinks at the time and he went out of his way to make the adjustment. He absolutely made my day and he did it with a smile on his face! Thank you, Thomas!

Thomas went above and beyond helping a customer who was clearly hard of hearing. He was lovely and polite and very helpful. I always find the staff here are personable and friendly, they deserve all the tips / wage increases!

I love this Starbucks location. I order from this location almost every day and the staff are friendly and efficient.

I thought this was cool !

The staff here are friendly and hard working which is great but the amount of delivery bikers that come in just to sit around is ridiculous.There are at least 5 - 10 of them everyday and they don’t actually order anything. They sit in store and take all the seats to loudly watch YouTube videos.

My order was reasonably fast and efficient and it was tasty enough

Extremely slow service everytime I come here!! 15 mins for an ice coffee nothing special about it!! Terrible

Frappuccinos are my favorite. They are a must have all season

This store is the bomb they away on point with my drinks

Coming on here to give a shout-out to Sriracha, the barista working hot bar this afternoon. I made a mistake in my mobile order. She was very kind in fixing my order in person. I also had a bit of a rough day so the kindness was much appreciated.

Love Starbucks need to work part-time live this place eclectic atmosphere and vibe so cool

Good large space, friendly barristas

This location has one of the least welcoming interiors of any Starbucks Ive ever been in. (The exterior is pretty gross, too.) But the employees, at least those Ive interacted with, are really friendly and upbeat.

Nice employees and fast service

Free InternetTasty Coffee

Good coffee for the morning rush, though there were lots of employees, nobody at the register plus they were so very slow service and worst of all is that they saw all of us in line and they didnt care. and this seems to happen often at some starbucks locations. People, we the customers deserve better service.

This store is so stupid when it come to mobile orders. They do not know how to read and keep customer waiting longer the ln the orders need to be wait for. Worst Starbucks I’ve ever i countered

Would be great if they made the drinks I ordered for pick up on my way to work the way that they are supposed to be made but they keep forgetting to add the brown sugar syrup to the shaken oatmilk espresso and I keep having to wait to have my drink remade and no one seems capable of making a proper matcha tea latte here either... Do better, consistency is not good here, and they get upset when theyve made the mistake... Its enough to have to dodge door holders and sidewalk sleepers here, then to not even have the correct drink and be late for work waiting for them to fix it with their attitude.. horrible start to a day.

Starbucks is starting to hire people from the same pool as any other fast food establishment. Its the pool with rude, aggressive and angry people. The only difference is that some Starbucks employees believe that they can cover up their rudeness just by saying hun😏. It amazes me how someone wants to argue 1st thing in the morning because tgey feel that im insulting them some how because I ask for a new cup of coffee because my current cup was cold and the lid was cracked😌. My only request is that if the employees are apparently the same everywhere now, can Starbucks start to also charge their same food rates as well🤔🤗. Oh, almost forgot to mention that my $7 sandwich wasnt even close to what I had customized. But, one encounter is all I had energy for that morning. Please, for the sake of all of us, either pay them more (hopefully get competent, non hostile employees), or charge us less.

The staff was fast, friendly, and courteous.

This is my go to Starbucks. Awesome service, friendly staff great atmosphere. The only thing it lacks is a bathroom.

All workers where, very polite, nice and helpful! Great visit!

The barrista was not helpful. i use coupons and it’s convenient and one of them wasnt workin and i tried to ask whats wrong and a barista there just shrugged and walked away. horrible customer service.

Gross. Another person took my drink and walked away. Realized their mistake and brought it back. Barista with name tag Jay then casually called my name and gave it to me without any question whether the other person had taken a drink. Only when asked about that did she say she would make another.

Exactly what you expect. Well organized. Good coffee. Good pastries. Open hours before everybody else.

Coffee on the go I love it.

This is my favorite Starbucks location. The staff are so kind and welcoming. The space is always clean and the service is fast. Love it!

I ordered on line. It was easy and the order was there to pick up. Baristas are friendly and professional.

No restrooms, only few chairs in a big site, nasty…..

Starbs is always good

Excellent staff nice quick and friendly service

My experience was great at Starbucks on 124th and St.Nichalos Avenue!!!!💜💯

Fast, courteous service and correct order!

Clean and very good place to go.

My experience was completely distasteful. Poor customer service. First and last time visiting this location. Staff is so rude, need to train employees on customer service.

Ive been to Starbucks everywhere and numerous times. However, the only location I like to hang out the most is the one downtown.

Excellent service and very clean place .

My husband and I went here twice on separate occasions and had the order of a breakfast sandwich and bacon egg bites. We both had these things and after that we both got sick to our stomachs... literally. Don’t know what was wrong with the food but we had stomach pains after this. 🤢

They try hard but their staff turn over is extremely high

She got my order wrong but it still was bussin

Nice staff here!

They left me waiting for my croissant on the first day of school, I was not happy.

Seating but no outlets. annoying!!!!!!

Have some real good drinks

Opens at 6:30 not 6.

Lots of wasted space

Great Ice coffee ☕️.

Kudos to staff 😊 👍🏾👍🏾👍🏾

Always busy

I like Starbucks

It’s a starbucks.

Why you sell drink then no restroom

One of the waitresses came to aggressively tell us that our table in the dining room was incorrectly placed. We explained to him that when we arrived the table had already been moved. She didnt want to know anything and continued to speak badly to us. The manager of this restaurant should calm down his staff.

Deplorable staff, nonchalant and above all aggressive with me when I am looking for a toilet for my 5 year old child. You should be ashamed, you have no business being behind a counter especially since you cant enter an order correctly. Shame on you (once again), change jobs but above all dont work with other humans.

Excellent service, highly recommended 👍 very clean, very efficient, very friendly and the frappuccino is very deliciousI LOVE IT

Very bad attention

Very good service

Good attention.