Starbucks

Popular place! Busy but not overly crowded! I charged my phone, I had a good coffee, what else could I ask for? 👍

Grandeur interior with perfect location around the NY Times Square and great hospitality makes this place one of the preferred choice for grabbing a coffee or take a break during your travel course around Times Square.Dont be surprised to get a No if your looking for Free restroom visit as that perhaps is the usual case of other stores in the area too. You should definitely break your journey here to unwind your day and fantastic moments of the day from your NY itinerary!!!!

This new concept of mobile ordering at this location is just what the GM Augusto is all about. This type of challenge is what he the type of challenge he is up for. Today I entered the store and saw him at the coffee bar driving the business smoothly. Without two of his Aces, the flow was constant and smooth. I am proud to say that this gentlemen is a friend and someone who instilled the winning formula in my person, hardwork and dedication. I will always be great full and thankful for what he has done for me. I have known him for over 10yrs, and the winning just is the norm and continues. He will define the weak points in the business and build on Team work. Awesome cafe for the person who on the run and want that quick service. Hospitality at its finest. Trust me order here and you will see great personable hospitable service. Solid 5⭐️

From this mornings experience, it shows the employees don’t read the stickers before handing out items. I ordered a cheese danish and when I looked in the bag, there was a coffee cake in my bag where it specifically said cheese danish. I didn’t know a coffee cake was a danish. Now I’m irritated on my train route into work. Couldn’t take it back because I would miss my train. READ PLEASE or if you are unsure of what it says, ask someone before handing out things.

Fast service, very quiet location despite being in front of Grand Central. No indoor sitting (all removed with CoVid). Full menu : hot drinks, pastries, snacks, etc.Christmas drinks all available.Limited merchandise.

The drink was delicious. They were swamped so I agreed to take a grande size and they just gave me a gift card to make up for it.

The employee was speech impaired, got 1 of 2 Coffee orders wrong and food order incorrect

I work for the MTA and I went inside for a quick coffee and bathroom break. The entire staff made me feel valued as a City Worker and customer. I will always give them my business.Absolutely blown away by their customer service.

Ive ordered here before and each time Ive gotten extremely sick. I thought maybe it was something else i ate that could have done it. That was until i ordered a drink from them today and it tasted completed spoiled. Ive notice the staff not wearing gloves and using their bare hands to cover the top of the drink.The Health dept. should definitely investigate this location and the staff.

Possibly the worst designed starbucks ive ever step foot in. Walk in, and the queue for ordering and the group of people waiting for their order is all mixed together. So you end up having to ask everyone whos already ordered if they ordered or if they are waiting on the queue line. My suggestion: put down a few stickers that say “line starts here” on the floor that cost no more than a few dollars. This starbucks is a mess.

Love their frappuccinos. Staff is friendly and takes special attention to each customer.

What you’d expect from a Starbucks. Passcode to the toilet is conveniently labeled on the door itself so no need to ask! Love the efficiency.

Today I went to this Starbucks location and I was happy I did. They have a variety of pastries, snacks, coffee and lunch items/food.My favorite are the blueberry scones and Caramel Brulée Latte. The staff are courteous, helpful. It is a very busy location and some people are complaining and whining about wait time. The baristas are human and need compassion from those who think they can used their privilege card to get quicker service.

A great place to get a cup of coffee while waiting for a BUS (not a private vehicle Kathy Hochul!). Yes waiting for a Dartmouth Bus Lines bus. Would not have been there if I were not waiting for the bus. Id bet everyone in there was waiting for some form of public transportation. Have a nice bathroom. Hey Google. you ask about parking. There was none. No reason for it. Why dont you ask about public transit? Lots of that. This is NYC Manhattan baby.

I ordered a blueberry oatmeal and a small coffee with cream and sugar. Came with no blueberries and cold water filled to the rim of a coffee cup because they were out of bowls. I went back to ask the dude what that even was who then poured out some of the water and handed it back to me. I told another employee this was horrible service and left with the coffee. Went to take a sip and had to toss that too. How do you work at Starbucks and don’t know how to make coffee!? If the employees cared about customer orders as much as they do their lashes, maybe they’d great. Complete waste of my money.

Bro…I waited over 20 minutes when I place my on the go order 6 minutes ago. Crazy slow man and I worked at a Dunkin Donuts in the past

Starbucks across Manhattan can vary - sometimes you get a small in-and-out set up and other times you get a beautiful, spacious set up. This was a perfect balance of both. Spacious enough for a meeting or people watching session. The coffee / drinks are pretty consistent across Starbucks but the staff here was very friendly and welcoming. Only drawback was the music was very loud so difficult to sit and read.

Friendly staff and fast service at this location.

Interesting experience here today. Was screamed at by the morbidly obese and most likely diabetic person behind the counter that I had to wear a mask or I could not order a coffee to go. Although the sign clearly states vaccinated guests do not have to wear a mask. Amazing!!!

Staff is incredibly slow and untrained. I ordered a simple tea latte in advance and waited 20 minutes before they even started making it. O understand if its really busy but it was dead in there. Baristas are rude.

Staff need to change Gove more frequently between preparing food. Female staff with long disgusting artificial nails, don’t trust.

I come here after 5pm every other day during the weekday and there is one girl who is always nasty to me. I don’t know why.

Had grande coffee then realized the bathroom is closed. I wouldve chosen another coffee shop with a working bathroom or ordered an espresso.

Nice place , your average Starbucks. Good staff clean place , restrooms working. Full variety of breakfast and lunch sandwiches . Pastries muffins are fresh. Nice place to sit and enjoy some coffee or lunch. Have been there late afternoon , not to crowded then

I love the Starbucks experience, except at this location. Management needs to train the staff on customer service and reading the recipes on the cup. Made my drink wrong 2x and did not even acknowledge or offer to remake it. A hit chocolate should not be made like a cappuccino. I asked for no foam and only 1pump of chocolate and got half full cup with all of the pumps.

Did a mobile order for Strabucks @ GCT while I was on the train coming in. When I got to the Starbucks-i knew something was amiss. It was beyond packed-shoulder to shoulder-and an employee was standing where you get your drinks, calling out names and apologizing. I waited 30 min for my order (a latte and croissant).Although the wait time was totally insane- the staff was beyond stellar. They were calm, genuinely apologetic, courteous, helpful, diligent. The manager handed out gift cards to people waiting, some employees started taking orders verbally from customers so they can multi-task. A barista who saw me waiting for a while-made my latte in less than a minute and it was delicious! The manager was great too-helping behind the counter-handing out drinks to customers. Didnt get flustered or defensive.So yea-def frustrated w/the wait-but their customer service is amazing-and for that-ill wait!

Nice location directly across from Chrysler Building in mid town Manhattan. Enough seating to take moment and enjoy the coffee. This is a high volume store with helpful staff. Clean and bright.

So I came in at 9:15am, already late for a meeting but needed food (any food I was hungry). This place looked empty and so I went in. ordering took less than a minute and then the waiting happened. This place took my order and had me wait 5+ minutes, for only coffee and hot sandwich. I pay no attention at first since there were many other people waiting but when the folks started leaving and I was still there. I asked them and it turns out they charged me but never got around to getting my order!!! I was really PO by then but controlled myself, another lady (I think shes the supervisor) went and got my coffee but took over a minute so I went around to get my sandwich first before going back to the counter. The lady then had the nerve to give me lip about me not waiting for her for the coffee. I will NOT be returning.

On 42nd street NYC busy busy, but clean clean!!

Highly disappointed at this place. Went this morning to get an everything bagel and small ice vanilla latte. As I bit into the bagel, it was fine. Once I went for the second bite, I didn’t realize that it was MOLDED! I didn’t have the time to go back because I was late to work, but I was completely disgusted and threw it away. How can you guys not look at your food before selling them?! I’m so disappointed and will never return to this location ever again

Doors were closed at 1:15 pm and staff were happily chatting inside. Maybe a staff meeting? A sign would have been nice. Lots of confused would-be customers walking away disappointed.

The people who work here made my experience at this location a great one. Very friendly and kind.

Terrible and only go there if you have no other options. Mobile order ahead is pointless. I ordered my hot green tea today (literally a tea bag in water) at 8:50 am on my mobile app, and literally was still waiting at 9:20am. That is ridiculous. I was literally 20 mins late to work. Its so not worth it.

If I could give zero stars I would. Baristas were horrible. Ordered a cappuccino and it was less than 1/2 full. The other barista forgot to make a regular coffee and we had to go back and ask them for it. It was not busy, staff was more interested in Eminem on the music than properly serving the customers. I will never go back, go to the newspaper stand on the other side of GST for a better cup of coffee.

Had such a wonderful experience!!! Don’t know the guys name, I wasn’t able to see their name tag. It was the guy with the MOST BEAUTIFUL EYEBORWS, he gets them done every 3 weeks, he was very kind and gave great service! Loved it!!

Dont no how I waited so long and people way after me were out and about. Got 2 find a new drink at this location, the iced caramel macchiato was nothing but milk. I think the gimmick is so you buy a second shot.

I ordered drink of Mango dragonflies. Later I asked for drinking water. A girl gave me a tap water instead of purified water. I didnt know Starbuck serve a tap water for drinking water. When I contested, her attitude was bad. Why cant they have a minimal courtesy in service business. There was another cashier girl, I asked whether you serve tap water when a cup of water requested. She didnt know what to say. Are they just playing stupid or really stupid. This is another reason that I am not going back to starbucks.

Always fast service here and of course conveniently located in Grand Central. I also like that it is off to end and side of main traffic areas of the station. This is my Starbuck go to before work.

Ok, so I know normally people come to order coffee at Starbucks and I am usually one of those people. However I have to say that today I did not appreciate the attitude from the manager over me ordering a large cup of ice water and a bagel. It’s not like I wanted the water for free and I believe I’m a paying customer. Never had this issue before not sure if I’ll return to this location again.

Worst service in town! Fire all these evening employees if you wanna continue to have customers. Super unprofessional and rude. i wish headquarters could watch them on at least one 6pm coffee run, horrible and lazy staff!!!

Place can be packed most of the time and definitely not the tidiest. Though the crew is accommodating.Got my order less than 3mins despite the long lines.

Great efficient staff! Ordered very close to my departure (my own fault) and they served my order quickly so I could just make my train.

Ordered a Tall Soy Double Mocha and a toasted bagel with butter.The bagel did not have butter and, after a long wait, when inquired about the coffee, this had no mocha and was half the cup.Once I got to my office, tasted the coffee and tried to stir it because there was no mocha flavor. Opened the cup to stir the coffee and it had a piece of hair.Frustrating experience. Will not go to that Starbucks store anymore.

Despite the high traffic location, service was fast, coffee was good, and people are friendly. Thats all I need from a Starbucks!

Lots of employees behind the counter but typically only a quarter of those actually working. I guess there is no manager - lunatics running the asylum. I love Starbucks - consistently disappointed at this location.

Please open your bathroom for customer use.

The shop here should be retrained. Also, if you cant open the shop at 5am, you should stop opening at 5am. Since there is a store inside the station, of course, there are many people who care about the time.

People are rushing but the workers care nothing about the people. they chat, talk, have fun. not even noticing people have to catch their trains. feels bad for them.

Service here is good. Usually pretty quick and I never really find it to be too busy at this location when ever I pop in. A good amount of seating is available.

The whole entire staff needs to be replaced at this location starting with management. They are extremely rude and unprofessional. Seen a guy working behind the counter with a du-rag hood over his head and slippers on his feet, really!!?? I will also place my concerns with Starbucks corporate.

I went today and asked for a venti mango dragonfruit with LIGHT ICE (not a lot) then when I received it, it was filled to the top with ice! I drank it all (the little that was there) and was left with ice up to the third mark.

6/24/17 - the staff is usually friendly and humourous. Service can be slow sometimes, but its within a busy location.Nevertheless, they deliver whats asked.

Invasive but hey. Good coffee. Dunkin is my jam! Lovely barista. They wont know my name. Lol

Great chi. Love the baked goods. Bagel bites, breakfast foods and protein boxes are great. 0rotein boxes are great to snack on for a road trip

Always pleasant experience. Staff deals with locals as well as tourist in a professional manner. I stop by this location whenever I am in the area.

Love their multigrain bagels and love their choice of music they play!! They make my mornings start off great! They make me wanna dance!!

They work really slow here and even though they take their time and a half to make your drink they will remind you that no one is perfect when it comes to getting your order correct.

Why is this place so expensive??I ordered a small coffee light and sweet and ended up having to make it myself.Never again will I step foot in a Starbucks!

Took around 15 minutes to make a strawberry açaí refresher, and in the end they just ended up giving me one that had been sitting in the counter since i got there.

The person that served us was a doll! she was so nice and really went above and beyond. prepared our drinks well and quickly!

Honestly the best experience I have had in Starbucks. I dropped my venti latte and was treated very well, and my latte was replaced. To a venti once again.Theyre great! And the atmosphere is lovely with a very nice background music.

Good place and the baristas are fast and corteous.They already know my order.Also the place is very clean.

The signs clearly say they close at 7pm, not sure what the “closes at 10pm” notice means

Cashier was friendly but they made my cookie crunch Caramel frap with no caramel or the cookie crunch topping,

Sterile setting. No place to sit, which post leg injury was a real drag. Grand Central during Covid19 is surreal

Nice Chai latte. They have seating.

This Starbucks was one of the worst I have ever been to. They forgot my order and I waited for twenty minutes.

The guys here were super nice and they seemed to really be enjoying working there. I love that!

Love the customer service that John Paul bring me. For sure I will be back. Love this place I’m recommend it 💯.

AMAZING!!!!

I feel like nobody makes a decent caramel frapp anymore so just retire itThankx

Fast service. Easy to find. Coffe as good as all other Starbucks.

Live update 02/14 - the store is empty y took 19 mins to get a cappuccino ! Oh my…Nice, clean, spacious store, some staff are super-friendly. Orders are usually quick, but I feel like most staff in this store dont know how to make a cappuccino properly and need training. The quality and quantity of the cappuccino I have each time are different and not consistent. Though this inconsistency adds to my morning routine, providing some thrills when I try my coffee – what will the coffee be today? The feeling of winning a lottery must be similar to when I try the coffee and realize the cup today tastes GREAT and was made properly! Lol... If I order a cappuccino, I dont hope the staff pour a full jar of frosted milk into my cup; otherwise, I would order a latte already. Love this store; its so convenient for me to go there every morning for coffee and lunchtime. I hope the quality can be improved and stay consistent.

Rude staff, service is horrible. Waiting because the staff doesnt wish to help anyone. Wont go again...enough is enough.

I have never been here, yet Google insists on asking my opinion regardless of how many times I refuse to rate using borh Dismiss and I havent been here.

There were about 6 people behind the counter and only one preparring orders....unbelievable!

Paid $7.35 for Iced Royal English Breakfast Tea latte and they cant even make it right..asked for salted foam on top but only regular foam.. . 😔😔

Wonderful Starbucks, Joshua, Jackie and all the staff go the extra bean! Made a delicious Blonde Roast for me.☕️ Thank you. Great fun midtown location, near everything.

I love to go to this shop, the staff is amazing. Excellent customer service!

I love this place. Love the coffee, flavours, smell ❤❤

The staff works their butts off. And they remember their regulars. But wait. You’re out of tea? And raisin bagels are no where to be found. The corporate people. Take notice. Support your employees and fix your supply chain.

Decent location . Nice people . Places to Sit . Quick . Very good parfait & latte

Mobile ordered 10 minutes in advance, noticed it wasn’t ready when I arrived, waited another 15 minutes before asking an employee who said “it isn’t ready yet” without even knowing my order or name. It was literally a cold brew. I left without my order because I couldn’t miss my train. Starbucks needs to hire more people.

Great place fast friendly service. Nice and clean

Good coffee good people

Pretty good size and seating capacity for an NYC starbucks

Cozy (and attainable!) seating in the back thats somewhat separate from the front and consequently more quiet.

The service was 👍🏾. The coffee item Caramel cream cold brew: YUM.

Coffee was old and very bitter 😵‍💫Musivmc was Too loud and abnoxious !

I gave the worker 20$ for my 7$ venti matcha frappe drink,And they only cashed in $10 and proceeded to only give me two dollars back, and when I told them that they took my extra 10 and put it in the register- they wouldn’t give me it back and said that it would be too much work to recount the entire register and gave me attitude, I lost 13$ because they couldn’t bother to count on the register. Awful attitude, even though I asked nicely for it back. I wouldn’t recommend giving cash to this register because they clearly do not know how to count. This worker went under the name of Chris, at the grand central starbucks station.

They said sorry for a sloppy drink. That tells you the quality.

Very polite and friendly but got there job done fast and CORRECT for such a fast paced store

Too crowded and missed my train as it took over 20 minutes to get my mobile order

Starbucks! Convenient, many locations, same product!😐

Good clean service..my go to spot in grand central terminal

But cramped and limited seating. Definitely a place to pick something up to go!

Corporate inefficiency at its finest. It’s Grand Central, there’s a lot of people. Staff it appropriately. It’s pretty aggravating to wait that long for a black coffee. Staff can’t accomplish the impossible (even though the girl with the beanie was pretty useless, tall guy with braids saves the day).

Good for picking up a coffee for the train ride, nothing else.

Today, a Starbucks employee who was taking my order this morning between 6:50 and 6:55 decides to cough on my face at the height of the pandemic and he wore no mask. If I get this thing because of him, I will resort to legal action. That particular worker needs to be disciplined and have the mandates in order again. I urge people who dont want this virus to avoid this particular Starbucks.

Love their coffee. Just a little on the expensive side.

Worst machiatto Ive had at a Starbucks. Not to mention, I waited 25 minutes for it. There were only 4 ppl on line

Very good coffee nice staff breakfast bites very tasty

This location needs help or a new system. The counter is perpetually filled with mobile orders while people who order in store are waiting around. I waited 15 minutes for a cup of oatmeal before leaving to catch my train. I asked multiple times and the staff are so busy, I’m guessing fulfilling more online orders that will continue to fill the counter?

Despite being jam-packed most mornings and throughout the day, this store almost always has their A-team working. Drinks and food is typically prepared quickly and accurately. Would give this location 5 stars if it werent for their AC not working, and the occasional delay in receiving my mobile order.

Long wait for veverage music so loud it fits into definition of torture

I love Starbucks. I love their Frappaccio drinks.

First time coming in this spot for my caramel macchiato and got the taste i really love … next thing got a clean plastic spoon instead of stirring stick which is better for me to mix my drink. Thanks to beautiful barista

Store hours listed as open at 0500. Never open on time. Today I waited until 0532 and had to leave and take my train. Staff is uptight, unwelcoming and unhelpful (DMV experience). The only exception is Abby the barista, she is very pleasant.

The Grand Central Terminal Starbucks had no larger straws also no napkins to speak of. For a popular location consumers expect, no demands better. Hopefully management and corporate will make necessary adjustments for this failure at GCT also any of its stations.

Dont go if youre in a rush and seeing as its grand central you probably are. I wanted a quick hot drink on my way back from shopping but by the time I finally ordered and received it the exit to the front of my hotel was shut so I had to wonder around trying to find another exit. By the time I finally got back it was already finished.

Busy, but lots of seating; quick service

A convent stop on our way to Grand Central, to get our Starbucks fix.

Employee has a bad attitude when she made a mistake on the order

Go very frequently, but its always crowded during the AM rush. Mobile order 10mins before arrival! Rest of the day is great.

Kind and welcoming staff. There’s a good atmosphere though it’s probably not the best place to study (for those who enjoy coffee shops to study in) as it can get very noisy. Also there are a lot of homeless people that come during the day to nap. Part of me doesn’t mind that they allow them to take a rest but at the same time it may not be ideal for most customers.

This Starbucks is in Grand Central Station. It is open later than the other shops, which is convenient. I was stuck here late, not due to Starbucks. It was nice to find them open. Recommended.

Terrible, rude. Check your stickers because they wont.

Ubiquitous and still no game show nor reality show ....let me try ....HOT N READY !!!

We had a little issue with the english language at our first day in the US, but the staff was perfectly friendly helping us to understand the order! They actually asked us about Austria and how long we were traveling to the US.Drinks and breakfast tasted fine. It was a relaxed start in our first morning in Manhattan!

Everyone who works here ia very friendly and helpful. Even apologized for the lady who rudely pushed her way past me to be waited on next. Not their fault the lady was rude

If you are ordering through the mobile app, make sure you give yourself at least 15 minutes to wait for it during peak hours. Got my order this morning 25 min after I placed the order. Good thing I was early or I would have missed my train.

This is my FAVORITE store, Starbucks is my CHEERS where everyone knows my name ;-) The Baristas are all great. Ive been coming here for 4 years, and they are all personable and welcoming. To see the staff excel and set a great atmosphere is always welcoming.

This is a Starbucks with nice staff, but a limited menu and no bathroom. They don’t have breakfast sandwiches here, but they have the egg bites. It’s a good spot to pick up coffee on the way to your train!

They can’t keep up in the morning. Waited for my simple pike for about 10 mins. They finally started prepping it after I asked where my coffee was.

Outstanding customer service but there is a lot of homeless at come here and sleep here during the day and Starbucks needs to have a policy to where theres no sleeping or you will be asked to leave and this is like one of very few locations here in New York that doesnt do that policy and also theres a petite female that refused to give me coffee because Ive been there all day work on some paperwork for my work and stuff and she refused that about getting refill she said this is your last refill that needs to stop to everybody is a patreon once you buy something at Starbucks

I actually work in the terminal at Metro North Railroad but today I stopped at Starbucks by track 35 to get a hot caramel latte and the staff cheated me by giving me regular coffee. I could not take it back because the train I was on already departed but I was so furious to spend all that money on a regular cup of coffee.This location making a turn for the worst

Open and close at their convenience. Everyday they are closed at least an hour early before their hours indicate, sometimes later. They also open late everyday. Rude and unprofessional staff. Worst starbucks I’ve ever had the displeasure of giving my business.

I went in today wed, Nov 3rd 2021And order something very simple, I waited about 30minutes, it wasnt that full/busy when I went in so my order shouldnt have taken more that 10mins I left because I was going to loose my train, I had so much time thats why I stopped and ordered but they made me loose 30mins and I couldnt even get a refund back because the lady at the register didnt give me a receipt. 30mins for something so simple. Yet everyone that was behind me got their order within 5minutes, Im not even sure how they missed my order.

3/9/2020GCT is my stopover going to and from work. Most of the time I pass by this Starbucks store and today is my first time to stop by and get some chips and cake pops for my daughter.The manager mustve stepped out because the staffs are in the mood of not paying attention to the customers, or perhaps they are just tired. Regardless, a prompt and corteous service is expected as a standard. Why would it take minutes for a staff to grab two cake pops? Oh, one of the crew forgot what ingredients/recipe goes to a coffee ordered by another customer. There are like 3 other customers waiting for their order and same as the tired staffs, the customers had a long day as well. The last thing we want to see is messing up our order and unprofessional behavior on the floor.There is always room improvement and I believe it should start with the branch manager. Check how your guys are behaving and how well they know the business and just remind them they are not in a playground.

Dont order iced green tea latte at this store. These guys try to take your Matcha out of your tea. I just want to prevent others from wasting money for a cup of milk. You may still try it though.

Worst location I have ever been to. This is an incredibly busy Starbucks as it is in Grand Central with many commuters going to work, so I do understand that it can get packed. However, mobile orders and in store orders should not require a 20 minute wait! You dont see this at any other Starbucks or even coffee place. The staff is not friendly and often talks to each other instead of focusing on the high volume of orders flowing through the system, not to mention the distribution of drinks is always slow.Also, the staff does NOT listen to directions. Orders tend to be personalized, so it is important to read the cup to see what needs to be done. I order a black ice tea no sweetener, no additional water and not to shake it. It is almost always shaken and I always have to have it remade. This morning when I shared with the staff this was made incorrectly I was met with a rude attitude and I was asked if I remembered my order correctly. I did and it even read it on the cups sticker! I asked again showing that it was correct, they then said it was already shaken and they didnt know what I wanted them to do! When they finally did remake it they shoved the cup in my hand. I am very disappointed with the service here. This location needs to shape up.

The people at two of three registers were friendly enough, but otherwise this locations staff were slow and inattentive. Its literally a sliver of a room with no chairs and tables to attend to, so its bizarre just how inefficient this location is. One member made mistakes twice within the 15 minutes I waited for my drink, despite taking her time with the orders. Its really difficult to get an order right when you are looking away and talking with someone else. I think its nice when baristas chatter with customers. It makes the location feel more like home. However, sometimes people are just not well equipped to walk and chew bubblegum.

Always fast and reliable and remember my name. Thank you

Great guys awesome service wonderful

Pre-ordered coffee before work, they didn’t even make my mothers drink and told me I had to go speak to a manager then made it incorrectly and didn’t apologize, it was also ten minutes past the time the app told me it’d be ready.Horrible customer service and will never be purchasing from here again

Great friendly staff - works super fast!!

Ok, I have tried to give this location a chance so many times but, alas, I have to leave this review. Plainly speaking, this is the worst Starbucks location ever! Ive been in Starbucks all through the country but this is a nightmare. Always something lost or not working, if you place an order beforehand in app, be ready to come and wait extra 20 min at least! You ask to cancel the order, they start making it! A lot of times the order was just partially prepared, so I still had to wait endless number of minutes for the order to be complete. Last week I just walked out with a cup of brewed instead of cappuccino, today same thing - walked out without any order or refund. The thing which annoys the most is when youre asking, politely, excuse me, could you, please, check that my order has gone through they answer, without looking at the order, its coming! In 10 minutes you find out that the order hasnt even gone through! Nothing can be more disrespectful for a customer than lying. Common people, your customers see you.

Staff was friendly and efficient. Only issue I had was a limited the number of seats.

For this to be such a busy location, I got my order taken and received in a reasonable amount of time. They even attempted to say my name (lol). Drinks tasted great and thats all you could really want in the end.

Staff is always friendly and welcoming, never too long of a wait, food always fresh , and place is always clean

Been to a lot of Starbucks in New York on my trip here, and the staff have been wonderful and chatty, really helpful, etc... But this particular store was quite the opposite so I had to leave a comment.Staff seem to have quite an attitude and no consideration or care for their customers, instead they appeared quite sarcastic. I understand working in a Starbucks with long hour shifts can be draining, as it was the end of the day, but when you ask for the bathroom code and the first time it is mumbled to you, so you ask again and you get a more annoyed and sarcastic tone it leaves the wrong impression. On top of that, having quite a lack-luster and non-interested customer service, I leave this particular Starbucks a one star purely based on staff interaction.

Great spot to get something before jumping on a train.

Bad coffee, slow service, etc. Why is everything over-roasted?

Went this morning. It was busy, but line moved quickly. Nice baristas with a fun atmosphere.

I love Starbucks!!! It has a lot of yummy things to eat n drink, I love their tomato, mozz. Cheese n basil sandwich, their frappes r good n so r their pastries. If their brewd coffee is as good as their bottled coffee then u wont b disappointed.

They disregard all other directions when they tell you they are out of something. Wanted a trenta passion fruit iced tea lemonade sweetened. Were out of passion fruit so I got black tea instead... And thats all I got. No lemonade, no sweetened. AND they over brewed the tea, per usual with their regular coffee.

Stopped by with my cousin, Lotifa served us fast and our coffees was point. The atmosphere is very welcoming and chill. Had a great laugh with Lotifa and Jay they were very welcoming. Will come again!

Never like Starbucks Coffee too bitter and strong

It can get crazy crowded in here, specially during the morning and afternoons. Drinks are great, just a little wait time if you come when its crowded. Its a comfortable space though to enjoy and get some work done on the labtop while listening to music. They have these very comfortable chairs in the back, almost like a recliner but it dosent recline. But its just as comfortable as one. There is only 4 of them though but they always occupied by the local homeless people who asleep in them like 85% of the time I walk in there. The Bathroom is always clean though. They have a reg cleaning schedule for it. Think its 3 times a day.

I gave it 3 stars because the guy who took my order was really pleasant. I waited too long for my green tea frapp. Customers that came in amd ordered after me where leaving. I ate an everything bagel while others were getting served and leaving. Not good!

Great staff, could not work harder or be more enjoyable

Starbucks is unique. They moved some of us from a $0.25 coffee to paying $3.00 and we dont feel cheated. Pandemic making it less agreeable.

They are always so very very friendly of all the travelers. And they also remember regulars that come in all the time. always fast courteous great service coming here catching the train..

As always. In every Starbucks. You stand and wait for other people to get their fake coffee drinks. When will SB make a line for people just getting coffee? Id prefer to not have to listen to 15 people get their light, soy, diet, frozen, blended, syruppy, no caffeine coffee. Please create a I know what I want and Im not wasting anybodys time including mine line.. Please and thank you.

Service is not the best. I go out of convenience. My drinks usually take longer than other locations because it is busy but they also get my foods wrong. Today I went while they were empty and just cleaning, I said hi to get someones attention. On one cared. There were 3 people standing in front of me and not one acknowledged me. One girl turned and I asked if I could pay for something while waving the item, she glanced at me and kept doing her task. I was ignored multiple times repeatedly. Terrible customer service.

Just learned they have a size smaller than small, short? Normally it is stocked with goods. A few time it ran out of bagels before 0700. Lately, not bad.

Often waiting more than 20 minutes after submitting a mobile order during the week. Something is not right here. Busy location should have quick sevice.

Tasty!

Music was too loud, they were out of everything and it was just past midday, they could not even make a mocha. Service was distracted and uninterested. Well, send too be the usual captive audience facility, they got your business because you are on a time crunch, not because they excelled at it.

I love their ice T, also some seasonal items. Staff is always friendly

Absolutely the slowest service. The employees are the worst. Lackadaisical, the absolutely epitome of the word. At a train station people might just have some place to be but theyll carry on with conversations, doing nothing, while the line stretches out the door. The drinks are poorly made and the customer in front of me was made the wrong drink. Asking for the right one got nothing but attitude.Only spot upstairs with limited to no cellphone service so dont expect to easily use the app. Only thing slower than the cell service is their wifi here.

Very courteous service! I enjoyed the pumpkin cold brew!

Clean,quiet location,filled with commutersfriendly staff Good selection of music at civilized volume.My weekend post workout go to for coffee and the server actually remembered my choice.

Great, fast n efficient. Not like the other two did not have travellers coffee..which made no senses..

Worst Starbucks ever. Especially in the evening.

Small and cozy but has everything any other Starbucks has to offer. Mostly people take away but they do have 3 small tables

A Starbucks is a Starbucks except for those few shiney Shoppes employees. The ones dwtn Montreal great. This one is crowded...puts out the product..but just oK.. Penn stations so much better.

I can always find something.... that has espresso!

Great staff hey its Starbucks! Love their drinks and food.

Dont order mobile food orders, the order typically gets lost. Order food there

Love Starbucks coffee & toasted cheese Danish

Very good Starbucks, staffs are nice and friendly, got my drink pretty fast. Overall great service and drink was delicious.

This is one of my favorite places enjoy the atmosphere and the people are great

Waited forever for my drink to be made and when it was it tasted burnt and didnt even taste the flavoring that I asked for. I was very disappointed as I usually love Starbucks lattes

Great service, helpful employees. Nice shop inside.

If you close at 10.. please advertise the correct hours!!

Slowest barista in Manhattan. He chose to fill a 90% full grinder with more beans instead of making drinks for the line of people who are waiting.

Well its a Starbucks so you know what you are going to get

The slowest starbucks I have ever been to

No Raspberry syrup. Closed early for NYE, and this went on for other Starbucks in NYC.Other Starbucks used to be open 24/7. Now I find myself heading to Dunkin Donuts instead.

Steaming hot latte nice on a cold day.

Love the coffee and the staff is terrific

1 star bc the service is very pleasant in the morning, but after 4 the people they have working there treat you horribly. They’re so rude and give you attitude

I stopped in on Saturday April 6th after a NYC visit at about 5:30 pm. I wanted decaf coffee but they told me they were out and not brewing anymore. So I ordered a iced green tea . While waiting I noticed that the sink was clogged and there was water and scum sitting half way in the sink along with containers sitting in that mess. The barista had another container inverted and sitting on the faucet which was flowing a small stream of water which compounded to the scummy water in the sink. The barista would grab the containers that were in the sink without rinsing them and they were being used over and over again from that scummy water. Needless to say I left my drink behind and walked out because I certainly thought this was disgusting and did not want to drink anything from this place.

Another great Starbucks. Unisex restroom available for customers and free Wi-fi

Good like any Starbucks but they don’t have a restroom

High energy staff. Good thing cause its soooooo busy!

The place can get really crowded with a small number of people.

Considering the area that its in (very busy) and the time that I was there (early morning), I found it surprising that it wasnt too full. Seating area was pretty big and the overall size of the store is large in comparison to other Starbucks.

Helpful friendly staff in decent size business district cafe near Grand Central. Fair amount of seats with rather clean bathroom to boot.

Excellent staff although they couldnot pronounce my name it okay the staff are cool and friendly

Good service and a lot of sitting area

Went in after my shift, ordered a venti , even tipped a dollar waited for awhile to get my drink.they took several customers that came way after me . Then give me the wrong size, i know theres alot of anti public safety dislikes. If thats the case let us know and we will all who wear a uniform will stay away from your coffee shop.

Not too busy. Nice stuff.

The cold brew coffee is good.

This store has the rudest, most unhelpful group of workers of any Starbucks I have ever visited. And if you look at them the wrong way, theyll refuse to serve you. Poorly stocked, lazy staff, apathetic to customers needs and a messy and filthy space. Pass this one up if you can.

Heavenly coffee. Best Starbucks in NYC!

One of my favorite place to get Caffe Mocha.

Quick service and the wife got her coffee so win win.